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Establishments primarily engaged in providing a range of day-to-day office administrative services, such as financial planning, billing and record--keeping, personnel, and physical distribution and logistics, are part of this cluster. 
Activities performed include: office administration, hiring and placing of personnel, document preparation and similar clerical services, solicitation, collection, security and surveillance services, cleaning, and waste disposal services. The activities performed in this sector are typically on a contract or fee basis. Business services typically cross many industry sectors and offer career pathways for workers with a wide variety of education and skills. 24 industry sectors make up the Business Services cluster in Richmond.
See Table 2.3 (right) for the full list of industry sectors. It provides an overview for each of the individual industry sectors that comprise the Business Services cluster in Richmond. Included are historic, current, and projected employment; historic and projected average annual percent growth (or decline); historic and current employment concentration (LQ); average earnings; gross regional product (GRP); and jobs multipliers. 
Total sales for all companies in this cluster were more than 300 million (6% of total regional sales) and the cluster contributed more than $150 million to the region’s gross regional product (6% of total GRP) in 2017.
Historically, Richmond businesses in business services sectors have experienced strong growth and activity in Richmond has been much stronger than for either Texas or the U.S.
Labor Market Gap Analysis
The occupations with the most jobs in the business services cluster are drivers, cleaners, and grounds workers. These occupations comprise nearly 30% of the cluster’s total jobs. Most jobs in this cluster pay between $10-hr and $20-hr and as shown in Table 2.5 on the previous page, have no formal educational requirement. At more than $55 per hour, managers are paid the most and are the only occupation that requires a college education. There are no entry-level requirements for many positions. 
What makes most of these occupations so valuable is that they provide a significant number of entry-level opportunities and offer on the job training.
Supply Chain Analysis
Table 2.6, on the next page, provides a picture about the total demand in Richmond by all Richmond residents and businesses for products made by companies in the business services industry cluster—worth a total of nearly $344 million in the region.
Other industry sectors that could tap into the Richmond market include the following:
• Temporary Help Services
• Landscaping Services
• Office Administrative Services
• General Freight Trucking, Local
• General Freight Trucking, Long-Distance, Truckload
• Data Processing, Hosting, and Related Services
• Wireless Telecommunications Carriers (except Satellite)
Summary
Similar to the professional services cluster, focusing economic development efforts on business services will, in turn, support growth in all the other clusters. Business services encompasses a great variety of types of businesses, which also helps in diversifying the economy. Combining economic development goals of attracting and retaining both business services and professional service companies builds on Richmond’s housing and education assets.
Business Services Research
Download the PDF to reat the entire report on the Business Services Industry.

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